1603 Active CV's online

Catering Operations Manager

Not specified
Unique ID: Profile1898

Full CV

• EUREST Catering Services (PNG) Limited Jan 2011 to Nov 2011

Roles: Site Manager; Parker Rig 226 (45 Kilometres North of Kiunga in Western Provinces)
Catering Manager; Exxon Mobil, LNG Project, Gobe, Papua New Guinea.

• Spotless Services Australia (1986 to 2000)
Roles: National Category Manager – Beverage
Food & Beverage Director – Taronga Zoo & Convention Centre
General Manager – Catering Operations Sydney Football Stadium & Sydney Cricket Ground
Club Operations Manager – Melbourne Cricket Ground Catering (MCG)
Operations Manager –Country Racing Victoria
Club Manager –Essendon Football Club Social Club

Aurora Fresh Restaurant Sydney CBD (2004 to 2010)
Role: Business Owner / Operations Manager

Mrs Macs Pies, Sydney (2003 to 2004)
Role: Sales Manager NSW – GM responsibilities
Cherikoff Rare Spices, Sydney (2000 to 2003)
Role: Business Development Manager
Keilor Hotel (1982 to 1986)
Role: Licensee Delegate

Strengths
• Highly organised with the capacity to manage multiple competing responsibilities
• Ability to lead and motivate teams to higher levels of performance and productivity
• Demonstrated ability to work under consistent pressure, meet deadlines and achieves financial goals
• Ability to apply creativity and innovative vision to the problem solving
• Strong service delivery orientation with all customers

John McGann / 2
Key Areas of Expertise
• Plan marketing & strategy of implementation • Sales & distribution management
• Customer Relationship Management • Budgeting / forecasting
• OH&S compliance & practices in the workplace • Online ordering systems implementation
• Team leadership / performance management • Strategic planning

Key Experience & Achievements
Eurest (PNG) Limited
Camp Site Manager – Parker Drilling Rig, Kiunga, Western Provinces PNG
Catering Site Manager – Exxon Mobil, LNG Project, Gobe PNG
• 120 Man and 600 Man Facility Management including catering, cleaning, housekeeping and accommodation services
• Management of all related commercial contractual issues including OHS and HACCP plans onsite
• Front Office procedures using Vams system, client liaison and future development
• Kitchen operations, menu planning, inventory, food wastage
• Manage Health, Safety and Environmental issues on site with client, contractors, and staff
• Training and development of staff
• Administrational compliance and financial reporting responsibilities
Aurora Fresh
Retail food, Restaurant, Bar & catering business
Operational management in a high volume CBD café and commercial catering business:
• Day to day management of the business
• Liaison and planning with corporate clients for the delivery of meeting, boardroom lunches and cocktail functions
• Training and development of all staff and regular performance appraisals
• OHS, HACCP and Food Safe NSW compliance responsibilities
• 88 seat A la Carte high volume lunch trade
Achievements
• Built the business turnover across a 6 year period including some highly challenging periods
• Built regular corporate catering accounts list including QANTAS, UBS, State Street, M&C Saatchi, McKinsey & Co, Macquarie Bank, LEK Consulting, Kemp Strang, Royal Bank of Scotland, Transurban and Department of the Prime Minister

Mrs Macs Pies
NSW Sales Manager of all Bakewell Foods Retail Pie ranges to the Petrol & Conveniences and Retail Convenience Food store chains. Managed and developed a regional team of 18 sales representatives and merchandisers across NSW and managed relationships between National Cold storage and Foodservice wholesaler supply chain. A $15,000,000 annual turnover business. Developed and implemented a marketing and promotional program to grow sales in all segments of market.
Cherikoff Rare Spices
Commercial Business Development Manager of a Food Ingredients Company with a range of Native Australian Herbs and Spices for the Foodservice and Pharmaceutical manufacturing marketplaces. The role involved sourcing growers, developing and educating the market with trade show presentations of technical and commercial applications of the new products and flavours.
Spotless Services Limited (Aust)
Corporate and large event/venue catering management
As Key Account Manager with Supply and Procurement department responsible for maximising profits from beverage sales:
• Third party relationship management of suppliers such as Coca Cola Amatil, Dairy Farmers, Carlton United, Lion Nathan and Harris Coffee
• Identification and development of new revenue sources
• Price negotiation and category management
• Planning and initiating sales promotion programs across all business streams
Achievements
• Negotiated the return of the vending operational management to Coca Cola Amatil securing a $1million guarantee with 25% growth year 1 and 7% year 2 Increasing vending machines placements from 400 to 690.
• Grew per capita consumption by 18% in 1999/2000
Operations Manager responsible for Tourism and Leisure operations in NSW
• Lead all sales opportunities and event marketing strategies for The Taronga Function Centre
• Negotiated and liaised with venues, committees, suppliers and facilities management of contract holders
• Indentified new business opportunities and food styling strategies to maximise revenue and profits
• Developed, implemented and managed business plans for all NSW Sports & leisure sites
• Managed and marketed the Taronga Zoo Function & Conference Centre
Achievements
• Delivered improved customer perception of catering services from 80% positive to 92% positive
• Increased functions revenue by 20%
• Led the negotiations on the Sydney International Aquatic Centre food and beverage contract worth $6 million per year.
General Manager Catering responsible for Sydney Football Stadium and Cricket Ground catering operations:
• Constantly reviewed all retail catering outlets and introduced new, specialty and mobile vending to build per capita spend and improve customer services
• Managed the business contract relationship with landlords and all tenant stakeholders
• Managed the P&L for five cost centres and the capital business development of the venue
• Led weekly management meetings to discuss recruitment, training and other aspects of Human Resources
• Drove training and recruitment programs for up to 900 onsite hospitality staff
Achievements
• Achieved record turnover of $21 million and delivered improved profitability from 4% to 10%
• Reduced the number of customer complaints by 80%
• Introduced a la Carte quality dining in Corporate dining rooms
Club Operations Manager responsible for the catering operations at the Melbourne Cricket Club:
• Managed the operational aspects to ensure meeting the $15 million revenue target
• Management team of 9 direct reports and staff of 60 people which would expand on event day to 350+pax
• Managed the day-to-day catering operations including extensive menu and food style developments
• Human resources including rostering, training and career development planning , increasing staff retention rates
• Oversaw the development of the Great Southern Stand, working closely with architects and consultants on food, bar and private entertaining box concepts
• Developed non event day revenue with function opportunities including food and wine luncheons featuring award winning chefs and special events
• Developed marketing strategies and promotional packages for non event day business
Achievements
• Delivered a 100% increase in food and beverage revenue from $7.5 million to $15 million on Great Southern Stand operations in the first year
• Reduced the outstanding debtors from an average of 60 days to below 30 days
• Managed the reopening of the Great Southern Stand dining project

Operations Manager – Special Events Division
• Royal Melbourne Show retail food, dining halls and bar management
• Melbourne Cup Corporate catering on track
• Major Concert and Cultural events including Madonna and Aide
• Manager Albert Banquet Centre (venue up to 1000 sit down)
• Major Australian Golf tournaments retail and corporate catering
• Victorian Country Race course catering

Additional Information
IT Skills MS Office; Excel, PowerPoint and internet and email applications
Nationality Australian
Interests Fitness – running, cycling, swimming; gardening; reading
Committee member of Randwick & Coogee Amateur Swimming Club 14 years
Referees Available on request